The Coffee District Philippines is a trusted supplier of premium coffee equipment, accessories, and after-sales services for home brewers, coffee enthusiasts, and businesses across the Philippines.

Established in 2021, we've grown into one of the country's leading coffee equipment providers by combining carefully selected products with dependable technical support and genuine customer care. Our goal is simple: to help every customer brew better coffee with confidence—whether at home or in a commercial setting.

We believe purchasing coffee equipment is just the beginning of your coffee journey.

Unlike retailers that simply sell machines, we provide long-term support through product consultation, technical assistance, warranty services, preventive maintenance, genuine replacement parts, and a dedicated Service Center staffed by trained technicians.

Our commitment doesn't end after your purchase—we're here to help you get the most out of your equipment for years to come.

Yes. We are the authorized Philippine distributor and partner of several internationally recognized coffee equipment brands. We never carry brands that we are not authorized to sell.

Purchasing from an authorized distributor ensures you receive genuine products, manufacturer-backed warranty support, access to authentic replacement parts, and reliable after-sales service from trained professionals.

Yes. Our showroom is located at:

The Coffee District Philippines

140 Maginhawa Street

Sikatuna Village, Quezon City

Visitors are welcome to explore our products, speak with our team, compare different machines, and receive personalized recommendations based on their brewing needs.

Checkout our dedicated Showroom Page >

Absolutely. Walk-ins are welcome during our operating hours. If you're planning to purchase a specific machine or would like a personalized consultation, we recommend contacting us in advance so we can prepare and provide you with the best possible experience.

Not at all.

We serve a wide range of customers. Whether you're preparing your first espresso or equipping a multi-location café, our team can recommend equipment that suits your needs and budget.

We offer a carefully curated selection of coffee equipment from brands, including espresso machines, grinders, brewing equipment, accessories, and maintenance products.

Our product lineup continues to grow as we partner with manufacturers that meet our standards for quality, performance, and long-term reliability.

Absolutely. Every coffee setup is different, which is why we take the time to understand your goals, experience, budget, and expected daily usage before making a recommendation. Our focus is helping you invest in equipment that fits your needs—not simply selling the most expensive option.

Yes. All products sold by The Coffee District are brand new and sourced directly from manufacturers or authorized distribution channels.

As an authorized distributor for several international brands, we are committed to providing genuine products backed by warranty and dependable after-sales support.

Package contents vary depending on the product and manufacturer.

Each product listing specifies what's included in the box. If you have questions about a particular model, our team will be happy to clarify what's included before you place your order.

Yes. Each purchase comes with a product demonstration with your purchased machine. Demos include: how to use the machine, coffee calibration, milk steaming, puck prep, and machine cleaning. Other than that, depending on staff availability, you may ask questions with anything coffee. Our staff are well equipped for any questions you throw their way.

Selected machines are available for demonstration at our showroom. While not every model may be set up for daily use, we'll do our best to let you experience the machine, explain its features, and discuss how it compares with other options you're considering.

Yes. We supply equipment for cafés, restaurants, hotels, offices, and other commercial establishments.

Whether you're opening your first coffee business or expanding an existing one, we can recommend machines and grinders that match your expected daily volume, workflow, and operational needs.

Yes. We offer equipment bundles that combine espresso machines, grinders, accessories, and other essentials to provide better value.

Package availability may vary, so feel free to contact our sales team for the latest bundle options and promotions.

You can place an order through any of our official sales channels, including our showroom, website, and authorized online marketplaces.

If you're unsure which product is right for you, our sales team will be happy to guide you before you complete your purchase.

We accept a variety of payment methods for your convenience, including:

• Cash
• Bank transfer
• Credit cards (showroom only)  

Absolutely.

Whether you're purchasing for a business, café, office, or personal use, we can prepare a detailed quotation based on your equipment requirements.

Simply contact our sales team with the products you're interested in, and we'll be happy to assist you.

​Find our sales contacts here >

Yes.

We issue Official Receipts and VAT invoices for eligible purchases. If you require the invoice to be issued under a company name, please provide the necessary billing details when placing your order.

Yes, subject to product availability.

Reservation policies may vary depending on the item and current demand, we require a 30% down payment for reserving the item. Our sales team will advise you on the reservation period and any payment requirements needed to secure your order.

Some products, special orders, or reserved items may require a down payment to confirm your order.

Our sales team will inform you in advance if a down payment applies to your purchase.

If your order has not yet been processed or shipped, we'll do our best to accommodate any changes or cancellation requests.

Once an order has been processed or dispatched, this will fall under change of mind and is subject to an additional admin fee which is 10% of the total bill.

Yes. We ship orders nationwide through trusted courier and logistics partners to ensure your products arrive safely and securely.

Shipping fees and delivery times may vary depending on your location, the size of your order, and the courier service used.

At this time, our primary focus is serving customers within the Philippines.

If you require international shipping, please contact our sales team. We'll be happy to review your request and determine whether arrangements can be made based on your location and the products you're interested in.

For selected equipment, our team performs a pre-shipment inspection to ensure that the product is complete, in proper condition, and functioning as expected before it leaves our facility.

For espresso machines and other equipment that require testing, the extent of testing may vary depending on the product and manufacturer.

We will also send you documentation of the testing and packing process.

We take extra care when preparing delicate equipment for shipment. Machines and accessories are securely packed using appropriate protective materials to help minimize the risk of damage during transit.

While every effort is made to ensure safe delivery, we also recommend inspecting your package upon arrival and notifying us immediately if you observe any signs of shipping damage.

We will also send you documentation of the testing and packing process.

We work with trusted courier and freight partners to ensure your order is delivered safely:

• AP Cargo
• J&T
• Drop n Go
• Lalamove

The courier selected may vary depending on your location, the size of your order, and the nature of the item being shipped.

Delivery times vary depending on your location, courier schedules, and product availability.

Once your order has been processed and shipped, you'll receive an update along with your tracking information, if applicable.

Yes. You may choose to pick up your order from our showroom once it has been confirmed and prepared for release. Our team will notify you when your order is ready for pickup.

If the product was ordered in our Shopee store, self pick up is never allowed. All products purchased in Shopee will go through Shopee's delivery process.

Yes. If you would like someone else to collect your order, please inform our team in advance.

Your authorized representative may be asked to present a valid ID and the necessary order or payment details to help us verify the pickup.

Once your order has been shipped, we'll provide the tracking number or shipment details, whenever available.

For purchases made through our official online marketplaces, you may also track your shipment directly through the platform.

If your package shows visible signs of damage upon delivery, we recommend taking clear photos of the package before opening it.

If you discover that an item was damaged during transit, please contact us as soon as possible with photos of the packaging and the product so we can assist you in coordinating with the courier and determining the appropriate resolution.

While we take great care in preparing every order, mistakes can occasionally happen.

If you receive an incorrect item or not receive an item at all, please contact us immediately with your order number and clear photos of the product you received. Our team will investigate the issue and work with you to resolve it as quickly as possible.

Yes. Products purchased directly from The Coffee District or through our authorized partners are covered by a warranty against manufacturing defects in materials and workmanship under normal use.

The original Sales Invoice or Official Receipt serves as your proof of purchase, and the warranty period begins on the date of actual delivery or pickup. Warranty coverage applies only to the original purchaser and is non-transferable.

The warranty covers manufacturing defects in materials and workmanship that occur during normal and intended use within the applicable warranty period.

Depending on your product and warranty classification, your warranty may include one or more of the following:

• Replacement of defective parts due to manufacturing defects
• Repair services, including parts and labor
• Technical support and troubleshooting
• Loaner unit coverage for eligible machine models (subject to availability)
• Complimentary preventive maintenance for selected models

The applicable warranty coverage will be indicated on your Warranty Policy.

Warranty coverage does not include issues resulting from:

• Misuse, abuse, negligence, or improper operation
• Physical damage, dents, scratches, or corrosion
• Moisture or liquid damage
• Electrical damage caused by unstable power supply, power surges, improper grounding, or environmental conditions
• Pest or insect infestation
• Unauthorized repairs, modifications, or tampering
• Removal or alteration of serial numbers or warranty seals
• Damage during shipping or transport
• Normal wear of consumable parts and accessories
• Acts of God or other events beyond our reasonable control

For the complete list of exclusions, please refer to the Warranty Policy.

Simply contact our team and provide:

• Your proof of purchase (if available)
• Your Warranty Policy
• The machine's serial number, if applicable
• A description of the issue
• Photos or videos, when requested

Yes. Unless otherwise agreed upon, customers are responsible for bringing or shipping their machine to The Coffee District Service Center for warranty inspection or repair.

Transportation and shipping arrangements to and from the Service Center are the responsibility of the customer.

To process your warranty claim, please prepare:

• Official Receipt or Sales Invoice (if available)
• Warranty Policy (hard copy or digital copy)
• Machine serial number
• Photos or videos of the concern, if requested

If your Warranty Policy has been lost, the Sales Invoice and Statement of Account may be used for validation. Quotations are not accepted as proof of purchase.

Yes.

Any installation, repair, modification, or disassembly performed by a person or service provider not authorized by The Coffee District will immediately void the warranty.

Warranty support depends on where the machine was purchased.

Products purchased directly from The Coffee District or through our authorized partners are covered under our Warranty Policy. If your machine was purchased elsewhere, please contact our team with your proof of purchase so we can determine the applicable warranty coverage and available service options.

Once your order has been shipped, we'll provide the tracking number or shipment details, whenever available.

For purchases made through our official online marketplaces, you may also track your shipment directly through the platform.

Products with a verified manufacturing defect may be eligible for replacement within seven (7) days from the date of purchase, subject to inspection and approval by The Coffee District.

To qualify, the product must have no physical damage, all protective films must remain intact, and the complete original packaging and accessories must be returned. Shipping and logistics costs associated with the replacement are the responsibility of the customer.

The processing time depends on the nature of the issue and the availability of replacement parts.

If replacement parts are not available locally, they may need to be ordered from overseas suppliers. Lead times vary depending on the selected shipping method and supplier availability. Our team will keep you informed throughout the process.

No.

Any repair or replacement performed under warranty does not restart or extend the original warranty period. The remaining warranty continues from the original date of purchase.

Before bringing your machine to our Service Center, we encourage you to contact our technical support team.

Many common concerns can be resolved through basic troubleshooting or operational guidance, allowing you to get back to brewing without the need for a service visit.

Yes. Our support doesn't end after your purchase.

Whether you need assistance with machine operation, grinder calibration, routine maintenance, or troubleshooting, our technical team is here to help.

Depending on the nature of your concern, we may provide assistance through:

• Phone or messaging support
• Photos and videos provided by the customer
• Step-by-step troubleshooting guidance
• Remote diagnosis when applicable
• In-person inspection at our Service Center when necessary

Our goal is to recommend the most appropriate solution based on your situation.

Simply contact our team and provide:

• Your proof of purchase (if available)
• Your Warranty Policy
• The machine's serial number, if applicable
• A description of the issue
• Photos or videos, when requested

To help us assist you more efficiently, please prepare:

• Your warranty policy
• Machine model and serial number
• A clear description of the concern
• Photos or videos showing the issue
• Any error messages displayed by the machine

Providing complete information allows our technicians to assess your concern more quickly.

No.

While many operational concerns can be identified through remote troubleshooting, some issues require a physical inspection to accurately determine the cause.

If our technicians determine that an in-person evaluation is necessary, we'll advise you on the next steps for bringing or shipping your machine to our Service Center.

An unstable or inadequate power supply can affect how your equipment performs. Depending on the machine, this may result in symptoms such as:

• Slow or weak water flow
• Pumps producing lower than normal pressure
• Water not reaching the proper brewing temperature
• Boilers taking longer to heat
• Inconsistent steam performance
• Grinders producing a coarser grind due to reduced motor performance
• Unusual machine behavior or intermittent operation

Before concluding that your machine requires repair, our technicians may ask about your electrical setup and guide you through a few basic checks. In many cases, identifying the cause early can help avoid unnecessary servicing.

Not always.

Coffee quality can be affected by many factors, including grind size, coffee beans, dose, extraction time, water quality, machine settings, and cleaning frequency.

Our team can help determine whether the issue is related to brewing technique, grinder calibration, maintenance, or the machine itself.

Performance issues may be caused by incorrect grind settings, coffee bean condition, burr wear, blockages, or maintenance requirements.

Our technicians can help you identify the cause and recommend the appropriate solution.

If remote troubleshooting does not resolve the issue, or if our technicians determine that a physical inspection is required, we'll recommend bringing or shipping your machine to our Service Center for proper diagnosis.

This ensures that the problem is accurately identified before any repair work is performed.

Basic technical support and troubleshooting are provided for customers who purchased their equipment from The Coffee District.

If your concern requires diagnosis, repair, replacement parts, or other chargeable services, our team will advise you before any work is carried out.

Our Service Center repairs a wide range of coffee equipment, including espresso machines, coffee grinders, and selected brewing equipment supported by The Coffee District.

If you're unsure whether we can service your equipment, feel free to contact our team before bringing it to our Service Center.

Appointments are not required, but we encourage customers to contact us before visiting so we can better assist you.

Machines are accepted during our Service Center operating hours and are accommodated on a first-come, first-served basis.

To help us process your repair efficiently, please bring:

• The machine or equipment
• Power cable (if applicable)
• Portafilter or accessories related to the concern, when requested
• Proof of purchase (for warranty-related concerns)
• A brief description of the issue you're experiencing

Providing complete information helps our technicians perform a more accurate assessment.

Simply contact our team and provide:

• Your proof of purchase (if available)
• Your Warranty Policy
• The machine's serial number, if applicable
• A description of the issue
• Photos or videos, when requested

Once your machine is received, our technicians will:

1. Record the machine's condition upon receipt.
2. Inspect and diagnose the reported concern.
3. Determine whether the issue is covered under warranty or is chargeable.
4. Prepare the necessary repair recommendations.
5. Contact you before proceeding with any chargeable work.

No repairs requiring customer approval will begin until authorization has been received.

Yes.

Every machine undergoes an inspection before repairs are performed. This allows our technicians to accurately identify the cause of the concern and recommend the appropriate repair.

Inspection also helps determine whether the issue falls within warranty coverage or requires a chargeable repair.

Yes.

For repairs that are not covered under warranty, we'll provide a repair quotation for your approval before any chargeable work begins.

No chargeable repairs will proceed without your consent.

Repair times vary depending on the nature of the issue, technician workload, and the availability of replacement parts.

Our team will provide updates throughout the repair process whenever possible.

Yes.

Whenever available, we use genuine replacement parts supplied by the manufacturer to help ensure the reliability and long-term performance of your equipment.

Once your repair has been completed, our team will notify you using the contact information you provided when the machine was submitted.

We'll also provide any relevant instructions regarding payment, warranty, or pickup.

Yes.

Customers may arrange to have their repaired equipment shipped after servicing. Shipping costs and any associated risks during transit are the responsibility of the customer unless otherwise agreed upon.

Yes.

You're welcome to contact our Service Center during business hours for updates regarding your repair. Our team will be happy to provide the latest available information on your machine's status.

An equipment assessment is a professional diagnosis and complete condition report performed before any repair work begins.

Our technicians thoroughly inspect your equipment to identify the reported concern, evaluate its overall condition, and determine the appropriate course of action before recommending any repairs.

Many machine symptoms can have more than one possible cause. Replacing parts based on assumptions may lead to unnecessary repairs and additional costs.

An equipment assessment ensures that the reported issue is properly identified and that any repair recommendations are based on the actual condition of your equipment.

Depending on your equipment and the reported concern, an assessment may include:

• Verification of the reported issue
• Functional testing of the equipment
• Inspection of key components
• Evaluation of the machine's overall condition
• Identification of any additional concerns that may affect performance
• A complete condition report and repair recommendations

Simply contact our team and provide:

• Your proof of purchase (if available)
• Your Warranty Policy
• The machine's serial number, if applicable
• A description of the issue
• Photos or videos, when requested

In most cases, yes.

An assessment allows our technicians to accurately determine the condition of your equipment before performing any repairs. This helps ensure that the appropriate solution is recommended and that any underlying issues are identified early.

Assessment times vary depending on the type of equipment, the reported concern, and the current workload of our Service Center.

Some issues can be identified quickly, while others may require additional testing to complete a thorough evaluation.

An assessment fee may apply depending on the equipment, warranty status, and nature of the concern.

Our team will advise you of any applicable charges before your equipment is accepted for assessment.

Not always.

For repairs covered under warranty, we'll proceed in accordance with our warranty process.

For chargeable repairs, we'll first discuss the assessment results and provide a repair quotation. No chargeable repairs will begin until you have approved the recommended work.

You're under no obligation to proceed after the assessment.

If you choose not to continue with the recommended repairs, our team will advise you of any applicable assessment fees before your equipment is released.

While many concerns can be identified during the initial assessment, some issues may only appear under specific operating conditions or after extended testing.

If additional evaluation is required, our technicians will inform you and explain the next steps before proceeding.

Preventive Maintenance is a routine service designed to keep your coffee equipment operating efficiently and help prevent minor issues from developing into major repairs.

Our Minor Preventive Maintenance service focuses on routine scale removal and cleaning for machines with early mineral build-up, helping maintain performance and extend the life of your equipment.

Over time, minerals from water, coffee oils, and everyday use can gradually affect your machine's performance.

Routine preventive maintenance helps:

• Remove early mineral scale build-up
• Maintain brewing and steaming performance
• Improve reliability and consistency
• Reduce the risk of premature component wear
• Identify minor concerns before they become major repairs

Regular maintenance is one of the best ways to protect your investment and keep your equipment performing at its best.

Depending on your machine and its condition, Minor Preventive Maintenance may include:

• Routine scale removal
• Cleaning of accessible internal water pathways
• Cleaning of brewing-related components
• General inspection of the machine's operating condition
• Functional testing after servicing

The exact scope of work may vary depending on the equipment and its condition.

Simply contact our team and provide:

• Your proof of purchase (if available)
• Your Warranty Policy
• The machine's serial number, if applicable
• A description of the issue
• Photos or videos, when requested

Your equipment may benefit from preventive maintenance if you notice:

• Reduced water flow
• Longer heating times
• Inconsistent brewing performance
• Reduced steam performance
• Early signs of mineral scale build-up
• It has been several months since the last maintenance service

Even if your machine appears to be working normally, routine maintenance is recommended to help maintain long-term performance.

The recommended maintenance interval depends on your machine's usage, water quality, and maintenance history.

Machines used frequently or supplied with hard water may require servicing more often than lightly used machines.

Our team can recommend an appropriate maintenance schedule based on your equipment and operating conditions.

No.

Preventive Maintenance is intended for machines that are generally functioning properly but require routine cleaning and scale removal.

If our technicians identify worn or damaged components during the service, we'll inform you and recommend any additional repairs before proceeding.

Service times vary depending on the machine model, its condition, and the current workload of our Service Center.

Our team will provide an estimated completion time once your equipment has been received and assessed.

While no maintenance service can completely eliminate the possibility of future repairs, regular preventive maintenance can significantly reduce the risk of performance issues caused by mineral scale, coffee residue, and normal daily use.

Routine servicing also allows our technicians to identify potential concerns early, helping prevent more costly repairs in the future.